What is AutoScribe?
AutoScribe Frequently Asked Questions
What is AutoScribe?
AutoScribe is an AI powered digital assistant which transcribes clinician-patient dialogues and automatically generates medical notes, so clinicians can focus on what matters most – providing exceptional patient care.
- What benefits can I expect from using AutoScribe?
AutoScribe lets clinicians focus their attention on their patients, and not on administrative tasks like note-taking. AutoScribe automatically creates a medical note (such a SOAP note, or other templates) of the visit and will transfer that note to the clinician’s EMR within minutes of completion of the visit.
This ultimately means that clinicians can see more patients, reduce burnout, and provide better care.
- Why should I choose AutoScribe?
The AI generated note will save you up to 50% on your charting time – which you can devote to whatever you like – personal time, seeing more patients, or other meaningful work activities.
AutoScribe has outperformed competitor AI scribe products in accuracy, speed & transcriptional output, all at a lower price point. We are the only AI scribe tool designed for the Canadian healthcare system.
- How do I install AutoScribe?
AutoScribe is a web-based digital assistant, meaning users do not need to download cumbersome software to their computers. Any computer with internet access and a decent quality microphone can access AutoScribe. For EMR integration, please see:
- PS Suite: https://vimeo.com/815909285 and https://app.box.com/s/nwo2axdvveyqq95y08ngvi8y1lgmmeou
- Oscar EMR: https://vimeo.com/815913988 and https://app.box.com/s/a5dr83rx24g790vkqwy5s7giiip6m5td
- Cerner and Epic integrations are available. Contact [email protected] for details.
- Other integrations are currently in the works.
For the stand-alone app, go directly to start using AutoScribe at the two links:
- Which microphone do I need?
Most microphones built into laptops, tablets and smartphones work great, if the speakers are close enough. Most desktop computers built-in microphones are insufficient. We recommend you buy a good quality conferencing microphone and outfit your exam rooms. You can buy one and take it with you to each exam room, or you can buy multiple and outfit each exam room. Conferencing microphone ideal for AutoScribe use
- How do I use AutoScribe?
AutoScribe has an easy-to-use web-based user interface. Please watch the video below for a tutorial on the tool’s basic functions.
For EMR-integrated version, see:
- PS Suite: https://vimeo.com/815922913 and https://app.box.com/s/eret8je5p1bluyfs8vxlszyctbqce58f
- Oscar EMR: https://vimeo.com/815913988 and https://app.box.com/s/a5dr83rx24g790vkqwy5s7giiip6m5td
For the stand-alone app: https://vimeo.com/815934757 and https://app.box.com/s/bmuksfmzd0c64unxomrakuze2y74i3tn
- Can I use AutoScribe with virtual/telemedicine encounters?
Yes you can! You have several options:
- If you’re comfortable having a conversation with a patient on speakerphone, both voices will be captured.
- If you do not have virtual patient encounters on speakerphone, then for video visits, you can set up a safe third party application that redirects the audio in your computer into AutoScribe. Please follow the instructions here: Installing audio stream redirection application to enable virtual care with headphones
- If you do not have virtual patient encounters on speakerphone, then for telephone visits, we recommend you use an online VoiP tool like Skype to call landlines. You can then follow the Google drive directions above and the audio will be captured.
Please contact [email protected] if you’d like help with this set-up.
- Do you offer a free trial?
We offer an easy access to a risk-free 30-day free trial. Just follow the link below to create an account and gain instant access to our software: https://mutuohealth.com/request-a-1-month-free-trial
- What are the different tiers of AutoScribe?
We offer three different tiers of AutoScribe. They are:
- How do I know which tier plan I am on?
You can find your tiers in 3 places:
- in your personal profile page in the application,
- in the top dashboard when a live encounter of AutoScribe is ongoing,
- or on your latest invoice from Mutuo Health, provided by Stripe.
- How do I change note template?
When subscribed to the tier 2 or 3 plans, after ending an encounter, a drop-down list appears above the AI-generated note section. Click the list and switch to your preferred note template for that specific encounter. Note that this may take a minute or two to regenerate. Also note that if you edited the note in the default template and then switched to another one, it will lose any initial edits you made and you will have to re-edit. Fortunately, the AI will continue to include any content you had entered in the scratchpad during the encounter in the regenerated note in the new template.
- I’m on tier 3, how do I upload my own templates?
Please contact customer service at [email protected]
- How do I change my service tier?
Please contact customer service at [email protected]
- I like my clinical notes to be in my own writing style, can AutoScribe do that?
Yes! That feature will be live shortly, stay tuned.
- How do I reset my password?
Click on your name in the top right corner and the first option in the drop-down is “change password”.
- How do I reset my two-factor authentication?
Click on your name in the top right corner and the second option in the drop-down is “multi-factor authentication”.
If you do not have your backup tokens, please contact tech support at [email protected]
- How do I edit my profile?
Please contact customer service at [email protected]
- What happens to the data collected by AutoScribe?
We only use the data to improve our internally developed AI models. The data is not sent or resold to anyone. Please see our privacy policy for more details: https://app.autoscribe.ca/privacy
- How is this collected data protected?
We use the standard privacy and cybersecurity mechanisms required by regulations for all applications used in healthcare that contains personal health information (PHI)-level data. Please see our privacy policy: https://app.autoscribe.ca/privacy.
If your organization would like our third-party security and privacy assessments, please contact: [email protected]
- Does your application meet security requirements for patient health data?
Yes, we’ve had the application assessed by third party assessors which demonstrates we currently have a secured application. We are happy to confidentially share the assessor’s documents summarizing how they proved the application’s security. If your organization would like our third-party security and privacy assessments, please contact: [email protected]
- What do professional and legal representative bodies think about using a tool like AutoScribe?
First and foremost, we encourage you to directly check yourself with your legal body representative, such as the CMPA. In general though, they recognize AI scribing is a new technological tool, which simply due to its novelty has its own inherent risk. But given that AutoScribe clearly meets privacy and security requirements, and that we strongly encourage patient consent (and even compel it) with each use of AutoScribe, these bodies have not currently recommended against its use if the clinic/clinician user acknowledges and accepts the generic risk of using this new tool.
Some articles that may be of help:
https://www.cmpa-acpm.ca/en/advice-publications/browse-articles/2019/the-emergence-of-ai-in-healthcare
https://www.cmpa-acpm.ca/static-assets/pdf/about/annual-meeting/19_annual_meeting_ai_paper-e.pdf
- What’s the role of the human scribe or QA?
In tier 3, the human scribe will listen to the entire conversation and edit the AI generated note based on what they heard.
In tiers 1 and 2, the human scribe acts only as a QA and edits the note and removes only obvious errors such as duplicates or sentences that do not make sense.
- How can I tell the human scribe or QA team how to write my notes?
You can email them at [email protected]
- How do I provide feedback to Mutuo Health on my AutoScribe service?
You can review us here https://app.autoscribe.ca/feedback, and post this review either privately or publicly. The review option is also found in the drop-down list after clicking on your name in the top right corner of the AutoScribe app.
Alternatively you can send us feedback directly at [email protected]
- How can I pay for my AutoScribe plan?
Upon activation of your account, your credit card is automatically debited monthly by Stripe.
- When will my payment method be charged?
Every 30 days after account activation.
- How do I change my payment method?
Please edit in the latest Mutuo invoice emailed to you from WaveApps.
- Can I get a refund after purchasing your product?
If you cancel within 30 days, you will get a full refund. Otherwise there is no refund and you must provide 60 day notice of cancelation.
- Can I cancel my AutoScribe service at any time?
You can cancel at any time, but if you cancel after 30 days, you must provide 60-day notice of cancelation. If you’d like to cancel, please email us at [email protected]
How the Program Works
- Complete our Refer a Friend form.
- You will then be sent a Referral Email for you to forward to anyone you think would benefit from AutoScribe.
- When sending this email, be sure to include your AutoScribe login username. These are all unique and will be how we are able to map those referred to those who referred them.
- The Referred Party will then input your unique username when signing up for their 30-day free trial.
- If/when the Referred Party converts from Free Trial User to Paid User (payment is processed), your credit will be logged and applied to your next processed invoice.
- When your next invoice is processed, the Credit(s) will be applied.
Referral program Terms & Conditions
Agreement to Participate
Mutuo Health Solutions (“Mutuo” or “We”) offers brand supporters (“Referrer” or “You”) the opportunity to participate in its referral program (the “Program”). By participating in the Program, you are bound by these Terms and Conditions (“Terms”) and indicate your agreement to them. All of the Company’s decisions are final and binding. We reserve the right to amend or terminate the Program at any time for any reason. The Program is administered by Mutuo.
Privacy
The personal information collected, processed, and used as part of the Program will be used in accordance with Company’s Privacy Policy which is available by link on our website.
Restrictions
Referrers cannot refer themselves or create multiple, fictitious, or fake accounts with Mutuo or participate in the Program as “Referred Party”. No user may use the Program to violate any law, infringe or violate the rights of any third party, or otherwise act in a manner that is deemed harassing, harmful, illegal, hateful, obscene, or outside the spirit and intent of the Program. In addition, you may not (i) tamper with the Program, (ii) act in an unfair or disruptive manner, or (iii) use any system, bot, or other device or artifice to participate or receive any benefit in the Program. Employees of Mutuo are not able to participate.
Eligible Referred Party
To be “Eligible,” the Referred Party must:
- Is a healthcare provider (MD, DO, Allied health professional), clinic/practice manager, or another type of decision-maker whose practice could benefit from AutoScribe.
- Practices within Canada or the United States of America
- The Referred Party is not a current customer of Mutuo (i.e. Free or Paid User)
Making a Referral
The Referrer must be a current customer (Free Trial or Paid User) of AutoScribe.
Referrers must respect the spirit of the Program by only referring real individuals who meet the requirements of these Terms and Conditions. Referrers cannot refer themselves. For example, a Referrer may not create multiple or fake accounts with AutoScribe or participate in the Program using multiple or fake email addresses or identities.
Earning Rewards
Those referred must include the Referrer’s AutoScribe login username when signing up for their 30-day free trial. Credit will be applied to the Referrer’s account once the Referred Party has converted from their 30-day free trial to a paid customer(and payment has been processed).
Referral credits are based on the type of subscription the Referred Party converts to.
- Refer a Full-Time subscriber: $100 credit
- Refer a Part-Time subscriber: $50 credit
- Referrer shall receive one (1) Credit in the form and value determined by Mutuo (see below)
Referral credit(s) will be applied to the Referrer’s next invoice(i.e., If the Referrer has a 6mth contract, the credit won’t be applied until the end of their contract and the next invoice is processed). There is no limit on the number of referral credits that can be applied to your account at this time.
Transfer and Value of Credit and Rewards
Referral credits have no monetary value and may not be redeemed for cash or refund, and can only be applied to AutoScribe invoices. Credits are subject to verification; Mutuo may delay a reward for the purposes of investigation. Mutuo may also refuse to verify and process any transaction for any reason.
For more information
Contact us at [email protected] or book a virtual demo with one of our team.
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